FAQ
- Do you provide international shipping?
We only ship to some specific countries in the European community.
- How can I return an item?
Inside the package that will be sent to you with the purchased goods, you will find a pre-printed form which specifies the methods and times for making the return.
ATTENTION: all purchases made with discounts of 30% or more cannot be returned.
- What is your return policy?
You have 14 days from the delivery of your order to return your items. The products you wish to return must be sent back in their original condition. They must not be worn and must have the original labels and packaging. For more information, please consult the details available on the Returns page
You will be responsible for proving the correct and timely exercise of the right of withdrawal. The return shipping costs are charged to the customer and will not be refunded, you can choose the postal service or courier you prefer.
- How can I track my order?
Once your order has been processed and delivered to the courier, you will receive the Tracking number on the email you provided when ordering.
To receive all updates on your order, it is advisable to use a valid email during order registration.
- What should I do if the product I received is damaged or defective ?
If you have received a damaged or defective product, we advise you to contact us by telephone on +39 3285472416 where we will provide you with the necessary instructions.
- How can I return a product purchased using the PayPal payment method?
The products purchased on this site using the PayPal payment method must be returned following the return procedure described in the sheet that you will find inside the package. When the return is received and accepted by our warehouse, a refund will be made to the PayPal account used. at the time of purchase.